Frequently Asked Questions

Last updated on 5/9/14

General Brewery Questions

How long has Tröegs Brewery been open?

 

Tröegs Brewery was founded in 1996 by brothers John and Chris Trogner. The first keg was sold to a local restaurant in Harrisburg on July 18, 1997.

 

What's in the name Tröegs?

 

Tröegs is a family nickname, from the founders' surname Trogner. When combined with a Flemish word “Kroeg,” meaning "pub," we get Tröegs.

 

Can you ship beer?

 

No. Pennsylvania state law prohibits us from shipping beer directly to customers.

 

What activities are available to me at the brewery?

In addition to good old fashion beer drinking, our Tasting Room now offers a full Snack Bar menu featuring small and large plates, sandwiches, and sweets. We also feature daily rotating chef’s specials.  Additionally, we have a large General Store filled with official Tröegs merchandise. Everything from beer to apparel to miscellaneous items like Frisbees, coasters, and glassware is available for purchase. If it is information you seek, we also offer Self-Guided Tours as well as Guided Tasting Tours. The Tasting Tour includes beer samples and a take home souvenir glass. Guided Tasting Tour reservations are highly recommended and are limited to 10 people per tour. Click HERE to make a reservation. If the kiddies are in tow, we have puzzle and coloring sheets as well as crayons (available at our greeter kiosk in the lobby) to keep them busy while you eat, drink and be merry. 

 

Self-Guided Brewery Tour Hours:

Sun-Wed: 11am to 9pm

Thu-Sat: 11am to 10pm

Cost: FREE

 

Guided Tasting Tour Hours:

Mon-Wed: 11:30am, 12:30pm, 1:30pm and 2:30pm

Thu-Sat: 11:30am, 12:15pm, 1:00pm, 1:45pm, 2:30pm, 3:15pm, 4pm and 4:45pm

 

Sun: 11:30am, 12:30pm, 1:30pm, 2:30pm and 3:30pm

Cost: $5

Are children allowed to take the Guided Tasting Tour?

Unfortunately, visitors under the age of 21 are not permitted to take the Guided Tasting Tour due to safety reasons. However, feel free to bring the whole family and take a stroll down the Self-Guided Tour path at your leisure! You can also drink beer on the Self-Guided Tour... as long as you are 21 or older.

What forms of ID do you accept?

Only the following forms of identification are legally acceptable in Pennsylvania:

  • A valid photo driver's license issued by the PA Department of Transportation or by any state
  • A valid photo identification card issued by the PA Department of Transportation or by any state
  • A valid armed forces identification card containing the holder's photograph
  • A valid passport, passport card or travel visa containing the holder's photograph

Are you open on holidays?

Tröegs Brewery is CLOSED on the following holidays: Easter Sunday, Thanksgiving Day, Christmas Day and New Year's Day. We are open from 11am to 5pm on Christmas Eve and 11am to 6pm on New Year's Eve. Please refer to our regular hours of operation for all other days of the year.

What’s your favorite beer?

We realize that everyone has his or her own particular taste, which is why we brew a wide variety of beers. We enjoy all of our beers! Feel free to ask our employees what their favorite beers are when you visit the brewery. We love talking to our customers!

 

Will you make a Hershey’s chocolate beer?

While we have no plans to brew a beer using Hershey’s chocolate, it does make sense now that we’re situated in Hershey, PA, doesn’t it?

 

What’s in the barrels?

The barrels in our Barrel Aging room contain potential future batches of our Splinter beer releases. Our Splinter beers are special limited batches that have been matured in various barrels, then bottle conditioned, and finally released to the public. Past Splinter beers include: Splinter Red (bourbon barrel-aged Mad Elf); Splinter Gold (Scratch #3 Belgian Tripel aged in oak barrels and doused with Brettanomyces); Splinter Blue (DreamWeaver Wheat matured in oak barrels with wild yeast and souring bacteria then aged on tart cherries); and Splinter Black (Imperial Stout brewed with cacao nibs and turbinado sugar, then barrel-aged on Ugandan Gold vanilla beans in virgin Pennsylvania oak barrels). We've also released Bourbon Barrel Aged Troegenator initially as a Scratch Beer, but most recently as a limited cork & cage bottle release. Other beers such as Flying Mouflan and JavaHead Stout are quietly resting in bourbon barrels for possible future release. Please be patient; just like children, it takes a long time for the beer to fully mature (although the male beers definitely take much longer than the female beers).

 

When does Mad Elf come out?

Mad Elf is our limited holiday ale release. It is typically released in bottles on or around October 15 and on draft around Thanksgiving. While there is no release date set in stone, you can use these timeframes as general guidelines.

When does Nugget Nectar come out?

Nugget Nectar is our limited late winter release. It is released in cases, six-packs, bombers, and kegs typically in early January. While there is no release date set in stone, you can use the following timeframe as a general guideline: Central PA (including Dauphin, York, Lancaster, Lebanon, Cumberland, Perry, Adams, and Franklin Counties) during the first week of January; rest of PA (third week of January); NJ, MD and DE (first week of February); and OH, VA, NY and MA (mid-February).

 

Why is Nugget Nectar not a year round beer?

Despite its cult status, we feel it is best to keep Nugget Nectar as a limited release so fans have something to look forward to each year. 

Where can I buy Scratch Beer?

Our Scratch Beers are brewed in limited, small batches and are available exclusively at Tröegs Brewery. While every Scratch Beer we release can be found on tap in our Tasting Room, not all are bottled. Those that are bottled are not distributed to any of our current markets. They are strictly brewery-only releases. Occasionally, you may find Scratch Beers on tap at special events such as Tap Takeovers or Pint Nights throughout our distribution footprint. Please refer to our EVENTS PAGE for a complete listing of all Tröegs-related events. Click HERE for more information on our Scratch Beer Series.

 

In which states can I find Tröegs beers?

In addition to our native PA, we also distribute to the following states: DE, MA, MD, NJ, NY, OH, and VA. We also distribute to Washington, DC. Of course, you can also come to the brewery in Hershey, PA and buy all the Tröegs beer you’d like right from our General Store. We also fill growlers in our Tasting Room.

Does Tröegs plan to expand distribution to my area?

Yes. We currently have plans to expand into the state of North Carolina in 2014.

 

 

Where can I find Tröegs beer near me?

 

Go to www.troegs.com. Click on “Our Beers” and select Beer Finder from the drop-down menu. Enter your zip code to find retailers in your area that sell Tröegs beer.

How does Tröegs control the temperature of the beer?

We utilize a glycol system to chill and maintain tank temperature during fermentation.

Do John and Chris still work here?

Yes, the brothers are still an integral part of the day-to-day business of the brewery. In a nutshell, John oversees the brewing side of the brewery, while Chris handles the business end. Both of them enjoy a shift beer in the Tasting Room more often than not. 

How old are John and Chris?

John was born in 1972. Chris was born in 1973. They are 18 months apart. Feel free to do the math and be prepared to show your work.

 

Is the original brewery still open in Harrisburg?

No. As of October 2011, we have moved our entire operation to 200 E. Hersheypark Drive, Hershey PA 17033. All current production takes place at our Hershey facility. You can still check out the old location, which is now a used and refurbished furniture store for Habitat For Humanity.

 

Does Tröegs package beer in cans?

Yes! We currently package two of our year-round beers in cans: Perpetual IPA (12oz. cans) and Troegenator Double Bock (16oz. cans). Sunshine Pils, our summer seasonal, is also available in 12oz. cans during its appropriate season.  

How long can I store/keep Tröegs beer?

Each bottle of Tröegs beer is stamped with a “Bottled on” date. Although some of our beers can be aged for many years (Mad Elf, Flying Mouflan), the majority of our beers should be consumed within four months for optimum freshness. Our cases are stamped with a “Best by” date to help give an indication of how quickly you should consume the beer. For beers like Mad Elf, Flying Mouflan, and our Splinter Series, feel free to store in a cool area (50-55° F) away from direct light for several years. 

 

Does Tröegs ship its beer cold?

 

While the majority of our beer ships out of the brewery from our cold storage warehouse, the beer is not delivered on refrigerated trucks. However, it is a common misconception that cold beer becomes “skunked” when it gets warm. 

 

Do you make all of you beer here on this brew deck?

Yes. With the exception of our Scratch beers, which are brewed using our experimental Scratch Beer system, all of our year-round and seasonal beers begin life on the brew deck. The Brew deck houses our Lauter Tun, Mash Kettle, Brew Kettle, Hopback Vessel, and Hop Dosers.

Do any of the Scratch Beers ever become year-round or seasonal beers?

 

Yes.  For example, Scratch #4 was so popular that we made it a seasonal beer named Flying Mouflan.  Perpetual IPA also began life as a Scratch Beer, which soon became a seasonal release, and finally the year-round beer that everyone knows and loves.

 

Who decides what beers become Tröegs beers?

 

While virtually everyone at Tröegs has ideas about new beers, ultimately this decision falls to John and Chris Trogner.

 

How many brewers/employees do you have?

Tröegs currently employs approximately one hundred fifty (150) employees, nine of which are brewers.

So, do employees get free beer?

 

Let’s just say that the first benefit listed on a new hire’s letter is “a free case of beer every pay period.”  Enough said.

 

Can I get a job here?

If you think you’ve got what it takes to fulfill your dream of working at a brewery, then feel free to check out our Job Openings on our website for details.  Good luck!

How long does it take to make Mad Elf?

 

We reckon it takes longer to make Mad Elf than the wee folk at Keebler to make those cookies. But seriously, the entire process takes approximately six weeks from brewing through fermentation.

Who does your artwork?

 

We have an in-house marketing and design team that handles the majority of the brewery's creative output, but occasionally we employ outside marketing or advertising firms on a case-by-case basis.

Do you use GMOs (Genetically Modified Organisms) in your beer?

No, we do not use GMOs in any of our beers.

 

 

Tasting Room / Snack Bar Questions

Do you have a restaurant?

While we do not have a full service “restaurant,” we do have a Snack Bar in our Tasting Room. Our Snack Bar focuses on simple, fresh fare that is locally sourced and prepared in-house. With that in mind, we feature a seasonally rotating menu with daily chef’s specials. Click HERE for our full Snack Bar menu.

 

Does your Tasting Room/Snack Bar take reservations?

 

We do not accept reservations. Tasting Room guests should feel free to grab any available seat and head to the bar for beer orders and to the Snack Bar for food orders. Guests can take drinks on the self-guided walking tour adjacent to the Tasting Room.

 

Can a server take my order at a table?

 

For the most part, the Tasting Room is self-service. During our busiest times, we place bartenders on the floor who are able to take drink orders and deliver beers to your table. Tabs originated at the bar are accessible in all areas of the Tasting Room and Snack Bar.

 

If I start a tab at the bar, can I add to it at the Snack Bar?

 

Yes. You can start a tab with a valid credit card (VISA, MasterCard, American Express or Discover) at the bar. Food orders may be added to your tab with a Snack Bar counter employee. Please see a floor server or bartender to close out your tab. NOTE: You cannot add General Store merchandise to an open tab in the Tasting Room. All merchandise purchases must be made in the General Store.

 

Do you serve wine or mixed drinks in the Tasting Room?

 

No, we do not serve wine or mixed drinks. Also, customers are NOT permitted to bring outside beverages into the brewery for consumption.

 

Do you have a catering/special event package?

 

Yes! We currently accept bookings for private events at the brewery. Our Special Event Package includes a separate catering menu and bar service as well as a variety of space rentals. Please email all requests to our Catering Manager, Alicia Ferrari, at aferrari@troegs.com.

 

Can I add a guided tour with my private event?

 

No. All Guided Tasting Tours must be booked through our Tour Reservations page. Click HERE to make a Guided Tasting Tour reservation.  

 

Where are the bathrooms?

The bathrooms are located immediately to the right when you come into the brewery through the main entrance. Look for the huge Nugget Nectar logo on the wall and you can’t miss it. However, please don’t use the stairs… there’s nothing to see up there, folks! There is also a handicapped accessible restroom facility located to the left of the Snack Bar kitchen area.

 

Do you allow smoking at the brewery?

Smoking is prohibited at Tröegs Brewery. This includes inside the Tasting Room and adjacent areas, restrooms, and outside patio area. For your convenience, we have set up a smoking area across the parking lot from the main brewery entrance. The area includes picnic tables and cigarette butt receptacles. We thank you in advance for not disposing cigarette butts onto the parking lot.

Do you have Wi-Fi?

Yes. As a convenience to our customers, Wi-Fi is available in our Tasting Room at no charge. Your internet device should detect it (provided it is functioning correctly). Ask our greeter or one of our servers for the password.